Toggle Nav
Menu
Account
Search
BannerMobile Banner

Privacy Policies

Our Commitment to Protecting Your Privacy

This Privacy Policy explains how KGS DIAMOND GROUP SA and its affiliated companies (“KGS”, “we”, “us”, “our”) collect, use, disclose and protect personal data when you visit our corporate website (the “Website”), interact with us online or offline, or use the services we make available through the Website.

We are committed to processing personal data in a lawful, fair, and transparent manner and in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and relevant Swiss data protection law.

1. Who is responsible for your data?

The primary controller for personal data collected via this Website is:

KGS DIAMOND GROUP SA
ZI Pra-de-Plan 15
1618 Châtel-St-Denis
Switzerland
Telephone: +41 21 967 00 00
Email: info@kgs.swiss

Depending on the context of your interaction (for example, your country, language, or the contact form you use), other KGS group companies may also act as (joint) controllers or processors. If this is the case, this will be indicated in the relevant form or communication.

If you have any questions about this Privacy Policy or our data protection practices, you can contact us at info@kgs.swiss or via the postal address above, marked “Data Protection”.

2. What personal data do we collect?

The type of personal data we collect depends on how you use our Website and how you interact with us.

2.1 Data you provide directly

You may provide us with personal data when you:

  • Fill in a contact form

  • Subscribe to our newsletter or other marketing communications

  • Download certain content (e.g. brochures, datasheets) where a form is required

  • Register for events or webinars

  • Apply for a job via our careers section or through a linked system

  • Communicate with us by email, phone, or other channels

This data typically includes:

  • Identification data: name, job title, company, country

  • Contact details: email address, telephone number, postal address

  • Professional information: industry, area of responsibility, applications of interest

  • Content of your message or inquiry

  • Application information (CV, cover letter, career history, qualifications) – for job applicants

Providing this data is usually voluntary. However, if you do not provide certain information, we may not be able to respond to your request or process your application.

2.2 Data collected automatically (usage data and cookies)

When you visit our Website, we may automatically collect certain information about your device and usage, such as:

  • IP address

  • Browser type and version

  • Operating system

  • Referring URL and pages visited

  • Date and time of access

  • Interactions with the Website (e.g. clicks, scrolls)

We may use cookies and similar technologies (such as pixels and tags) to collect this data and to improve the functionality, security, and performance of our Website.

3. For what purposes and on what legal bases do we process personal data?

We process personal data for the following purposes and, where the GDPR applies, based on the corresponding legal bases:

3.1 Responding to inquiries and providing customer service

We use your contact and communication data to:

  • Respond to your questions and requests

  • Provide information about our products, industries, or services

  • Manage and document our business correspondence

Legal basis (GDPR):

  • Article 6(1)(b) – performance of a contract or steps prior to entering into a contract

  • Article 6(1)(f) – legitimate interest (effective communication with customers and business partners)

3.2 Marketing and newsletters

If you subscribe to our newsletter or consent to receive marketing communications, we use your contact details and preferences to:

  • Send news about KGS, our products, applications, events, and Stories

  • Invite you to exhibitions, trade fairs, or webinars

  • Provide content tailored to your interests where possible

You can withdraw your consent at any time by using the “unsubscribe” link in our emails or by contacting us.

Legal basis:

  • Article 6(1)(a) – your consent

  • Article 6(1)(f) – legitimate interest (where permitted by law for B2B communications)

3.3 Website operation, security and improvement

We process usage data and technical information to:

  • Ensure the technical operation and security of the Website

  • Detect and prevent misuse or cyberattacks

  • Analyse usage and improve the content, navigation, and performance of the Website

Legal basis:

  • Article 6(1)(f) – legitimate interest (secure and efficient operation of our Website)

Where required by law (e.g. certain analytics or third-party cookies), we will ask for your consent before using cookies or similar technologies.

3.4 Managing business relationships

If you are a distributor, partner, supplier, or other business contact, we process your data to:

  • Manage and develop our business relationship

  • Process orders, deliveries, and payments via separate systems

  • Coordinate projects, support cases, and joint marketing activities

Legal basis:

  • Article 6(1)(b) – performance of a contract

  • Article 6(1)(f) – legitimate interest (business relationship management)

3.5 Recruitment and job applications

When you apply for a position at KGS, we process your application data to:

  • Review your application

  • Communicate with you during the recruitment process

  • Assess your suitability for the role

Legal basis:

  • Article 6(1)(b) – steps taken at your request prior to entering into a contract

  • Article 6(1)(f) – legitimate interest (effective recruitment)

  • Where required, Article 6(1)(a) – your consent (e.g. for keeping your data in our talent pool longer than the standard retention period)

3.6 Legal obligations and defence of claims

We may process personal data to comply with legal obligations (e.g. record-keeping, export control, tax, compliance) and to establish, exercise or defend legal claims.

Legal basis:

  • Article 6(1)(c) – compliance with legal obligations

  • Article 6(1)(f) – legitimate interest (protection of our rights)

4. Who receives your data?

Within KGS, access to personal data is limited to those employees who need it for the purposes described above (e.g. sales, marketing, customer service, HR, IT, management).

We may share personal data with the following categories of recipients:

  • Other KGS group companies (e.g. local sales offices, subsidiaries) when necessary to respond to your inquiry or manage our relationship

  • Service providers (processors) who support us with IT services, hosting, analytics, marketing tools, or recruitment systems

  • Professional advisers (e.g. lawyers, auditors) where necessary

  • Public authorities or courts where required by law or to protect our rights

Whenever we use service providers, we ensure that they are bound by appropriate data protection obligations and process personal data only on our instructions.

We do not sell your personal data.

5. International data transfers

KGS DIAMOND GROUP SA is based in Switzerland and operates globally. This means personal data may be processed in, or transferred to, countries outside the European Economic Area (EEA) and Switzerland, where data protection standards may differ.

Where we transfer personal data from the EEA or Switzerland to countries without an adequate level of protection, we implement appropriate safeguards such as:

  • Standard Contractual Clauses (SCCs) approved by the European Commission and/or

  • other mechanisms recognised by applicable data protection law.

You may contact us for more information about these safeguards or to request a copy, where legally permissible.

6. How long do we keep your data?

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law (e.g. commercial or tax retention periods).

Typical retention periods:

  • Contact and inquiry data: usually up to 3 years after final response, unless a longer period is needed for documentation or legal purposes.

  • Newsletter data: until you unsubscribe or your consent is withdrawn.

  • Application data: typically for the duration of the recruitment process and, if not hired, for a limited period thereafter (e.g. 6–12 months), unless you consent to a longer retention.

  • Contract-related data (business contacts): in accordance with statutory retention periods (e.g. 5–10 years, depending on jurisdiction).

When data is no longer needed, we delete or anonymise it in a secure manner.

7. Your rights under data protection law

Where the GDPR or similar laws apply, you may have the following rights regarding your personal data:

  • Right of access: to obtain confirmation and a copy of the personal data we hold about you.

  • Right to rectification: to correct inaccurate or incomplete data.

  • Right to erasure (“right to be forgotten”): to request deletion of your data in certain circumstances.

  • Right to restriction of processing: to request that we limit processing under certain conditions.

  • Right to data portability: to receive data in a structured, commonly used, machine-readable format and transmit it to another controller where technically feasible.

  • Right to object:

    • to processing based on legitimate interests, on grounds relating to your particular situation;

    • at any time, to processing for direct marketing purposes.

  • Right to withdraw consent: where processing is based on your consent, you can withdraw it at any time, without affecting the lawfulness of processing before withdrawal.

To exercise your rights, please contact us using the contact details in section 1. We may need to verify your identity before handling your request.

You also have the right to lodge a complaint with a competent data protection authority, in particular in your country of residence, place of work, or place of the alleged infringement.

8. Cookies and similar technologies

Our Website uses cookies and similar technologies to:

  • Ensure proper technical functioning of the site

  • Store your preferences (e.g. language, cookie choices)

  • Analyse Website usage and improve performance

  • Support certain marketing and social media features (if implemented)

You can manage your cookie preferences via your browser settings and, where provided, through our cookie banner or cookie settings tool. Some cookies are strictly necessary for the Website to function and cannot be disabled.

For more information about the types of cookies we use, their purposes, and retention periods, please refer to our Cookie Policy or dedicated cookie section.

9. How we protect your data

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include:

  • Access controls and role-based permissions

  • Secure networks and encryption where appropriate

  • Regular updates and monitoring of our IT systems

  • Staff awareness and confidentiality obligations

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

10. Links to third-party websites

Our Website may contain links to third-party websites, such as partners, social networks, or event organisers. These websites are not covered by this Privacy Policy. We encourage you to review the privacy policies of any external sites you visit.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes in our practices, technologies, or legal requirements. The latest version is always available on this Website and is indicated by the “Last updated” date at the top.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal data.

Driving Sustainable Innovation

Sustainability is more than a promise, it’s a responsibility. We set clear goals and publish reports to ensure transparency

Global Presence

KGS DIAMOND operates worldwide with offices and partners, ensuring seamless service, strong customer support, and trusted product availability globally.